How it works
We help people who can no longer go to an event find people looking for a ticket — with payment always protected on our end, from the first step to the last.
- 1
Find the ticket
Search for the event on the marketplace, or ask us to notify you as soon as a matching ticket appears.
- 2
Pay securely
Payment (card or MB WAY) is always held on our end — you never pay the seller directly.
- 3
Receive the ticket
Digital tickets arrive by email by the event date; physical ones are arranged directly with the seller.
- 4
We check in with you after the event
We only release payment to the seller once you've confirmed everything went well — or, if you don't respond, within 48 hours of the event.
Our guarantee
"Protected by our guarantee" means this:
- Payment is always held on our end until we confirm you received a valid ticket.
- If the seller doesn't deliver the ticket in time, we cancel and refund you automatically.
- If you're denied entry because of a ticket problem that isn't your fault, we refund you in full.
This guarantee covers purchases made on our marketplace or with our Payment Protection. Arranging a deal in person and paying off-platform falls outside this protection.
Selling? You're protected too
The buyer always pays first, securely — the money is already guaranteed on our end before you need to do anything. We pay out within 48 hours of the event, as soon as the buyer confirms everything went well.
Have more questions? See all frequently asked questions