Frequently asked questions

We help people who can no longer go to an event find people looking for a ticket. You can sell directly on our public marketplace, with secure online payment, or through the sell form, with direct support from our team.

The buyer always pays first, securely (card or MB WAY, through Stripe) - the money is already secured on our end before you need to do anything. After the event, we send the buyer a short survey to confirm everything went well; as soon as they confirm, we pay the seller (bank transfer or MB WAY) within 48 hours.

It means payment is always held on our end until we confirm you received a valid ticket - you never pay the seller directly. If the seller doesn't deliver the ticket in time, or if you're denied entry because of a ticket problem that isn't your fault, we refund you in full. This guarantee covers purchases made on our marketplace; arranging a deal in person or off-platform falls outside this protection.

We charge a commission between 2.5% and 4.5% on the amount you asked for (lower the more expensive the ticket), automatically deducted from what you receive. There's no cost to list a ticket.

No. In Portugal, reselling a ticket above what you originally paid is a crime, even by just €1 - so the amount you ask for can never exceed what you paid for the ticket.

The price shown on the marketplace already includes the service fee (between 3.5% and 6.5%, lower the more expensive the ticket) and transaction costs (3%) - no surprises at checkout.

Digital tickets are delivered automatically by email as soon as payment is confirmed (or, if the seller hasn't attached it yet, as soon as they send it). Physical tickets are arranged directly with the seller, in person or by mail.

Yes. When listing more than one ticket, you choose whether they can be sold in any quantity, all together, or avoiding leaving 1 (or 1/3) unsold - it's up to you.

For physical tickets, you can arrange delivery and payment directly with the seller ("Arrange in person"), without going through the platform or paying any fee - but also without the protection online payment gives you.

Several layers of protection: buyers always pay through us, never directly to the seller, and the money stays held on our end until the ticket is confirmed. For digital tickets, if the seller doesn't deliver in time, we automatically cancel and refund the buyer. After the event, we confirm with the buyer that everything went well before releasing payment to the seller. And by law, nobody can sell above what they paid - which removes any incentive to inflate prices or sell tickets that don't exist.

Contact us as soon as possible, with as much detail and proof as you can (screenshots, photos at the venue, etc.). If you report the problem in the post-event survey, payment to the seller is automatically put on hold until we look into it - it's never released while the situation is unresolved.

Yes, if entry was refused because of a problem with the ticket (e.g. duplicate, invalid or fraudulent) that isn't your fault. Contact us as soon as possible, ideally while still at the venue - a photo or video of what happened at the door helps resolve the case faster. We don't cover related expenses (travel, accommodation), only the amount paid for the ticket.

Contact us directly, with as much detail as possible (listing link, screenshots, any messages exchanged). We always investigate before any payment is released, and a listing or account involved in confirmed fraud gets suspended. In serious cases, we may also report it to the relevant authorities.

Yes, with our Payment Protection: both buyers and sellers who already agreed on a deal outside the platform (Facebook, groups, social media) can use us just as a payment intermediary: the buyer pays through us, the money stays held on our end, and it's only released to the seller within 48 hours after the event or once the buyer confirms in the post-event survey that everything went well, whichever comes first. The protection fee is paid only by the buyer - the seller always receives the full agreed amount.

Yes - we don't sell or share your data with third parties for marketing. You can read all the details in our Privacy Policy.

Yes, any time before there's a buyer - use the "cancel my listing" link you receive by email when you list it.

Yes. Our commission is between 2.5% and 4.5% (lower the more expensive the ticket), well below the resale market average - and listing is always free, with no hidden costs or extra fees showing up at checkout.

No - the sale of tickets for a specific date and event is excluded by law from the standard 14-day withdrawal right that applies to online purchases in general. Refunds are still guaranteed in the cases already covered here: a cancelled event that isn't rescheduled, a seller who doesn't deliver the ticket in time, an invalid/fraudulent ticket, or entry refused because of a problem with the ticket.